Acceptable Use Policy

This Acceptable Use Policy ("AUP") outlines the guidelines and restrictions for using Sarudo's AI Employee platform. This policy is incorporated into and forms part of the Terms of Service. All clients and authorized users must comply with this policy when using our services.

1. Purpose

The purpose of this Acceptable Use Policy is to establish clear guidelines for responsible use of the Sarudo AI Employee platform. Our AI employees are powerful tools designed to enhance your business operations, and it is important that they are used ethically, legally, and in a manner that respects the rights and safety of all individuals who interact with them.

By using our services, you agree to adhere to this policy and to ensure that all authorized users within your organization are aware of and comply with these guidelines.

2. Permitted Use

Sarudo's AI Employee platform is designed for legitimate business operations. Permitted uses include, but are not limited to:

• Business Communication: Using the AI employee to communicate with customers, partners, vendors, and team members on behalf of your business.
• Customer Support: Providing customer support, answering inquiries, and resolving issues through the AI employee.
• Research and Analysis: Using the AI employee to research topics, analyze data, and generate reports relevant to your business operations.
• Documentation: Creating, organizing, and managing business documentation, SOPs, and knowledge base content.
• Scheduling and Organization: Managing calendars, scheduling meetings, and coordinating tasks.
• Sales and Marketing: Assisting with lead qualification, outreach, and marketing content creation within applicable laws and regulations.
• Integrations: Connecting the AI employee with authorized third-party tools and services to streamline workflows.

3. Prohibited Activities

The following activities are strictly prohibited when using Sarudo's services. You may not use, or instruct your AI employee to engage in:

Illegal Activities

• Any activity that violates applicable local, national, or international laws or regulations
• Facilitating fraud, money laundering, or other financial crimes
• Engaging in or facilitating identity theft or impersonation of real individuals
• Distributing or facilitating the distribution of illegal goods or services

Spam and Unsolicited Communications

• Sending bulk unsolicited messages, emails, or communications (spam)
• Violating anti-spam laws such as CAN-SPAM, GDPR, or equivalent regulations
• Sending messages to individuals who have opted out of communications

Harassment and Harmful Content

• Generating or distributing content that is threatening, harassing, defamatory, or discriminatory
• Creating content that promotes violence, hate speech, or harm to individuals or groups
• Generating sexually explicit or exploitative content

Technical Misuse

• Attempting to reverse-engineer, decompile, or extract the underlying algorithms, models, or source code of the AI employee
• Bypassing, disabling, or attempting to circumvent safety features, content filters, or security measures
• Using the AI employee to probe, scan, or test the vulnerabilities of any system or network
• Introducing malware, viruses, or other malicious code through the AI employee

Data Misuse

• Storing or processing data that you do not have the legal right to collect or use
• Collecting personal information without proper consent or legal basis
• Storing prohibited content including child exploitation material, non-consensual intimate imagery, or classified government information

4. AI Employee Boundaries

Sarudo's AI employees are designed with built-in safety measures and ethical guardrails. These boundaries are in place to protect you, your end users, and the broader community:

• Safety Refusals: The AI employee will refuse to comply with instructions that would result in harmful, illegal, or unethical actions. This is by design and is a feature of the platform, not a limitation.
• No Override Attempts: You must not attempt to override, circumvent, or manipulate the AI employee's safety measures through prompt injection, jailbreaking techniques, or other means.
• Transparency: When the AI employee communicates with third parties on your behalf, it should not misrepresent itself as a human unless you have configured and disclosed this appropriately in accordance with applicable laws.

5. Third-Party Communications

When your AI employee communicates with your customers, partners, or other third parties:

• Client Responsibility: You are ultimately responsible for all communications your AI employee sends to third parties. You should regularly review conversation logs and AI employee behavior to ensure quality and appropriateness.
• Compliance: You must ensure that communications comply with all applicable laws and regulations, including data protection, consumer protection, and electronic communications laws.
• Accuracy: You are responsible for ensuring that the knowledge base and training materials provided to your AI employee are accurate and up-to-date. Sarudo is not liable for inaccurate or misleading responses that result from incorrect knowledge base content.
• Disclosure: We recommend that you disclose to your end users that they may be interacting with an AI employee, in accordance with applicable transparency regulations.

6. Monitoring

Your AI employee runs on a server you hold and inside accounts in your name, so Sarudo has no platform-wide view of how it is used. What we can see is limited to the systems we operate ourselves and to what is in front of us while we are doing build or support work in your accounts:

• What We See: During a build or a support block, we may notice patterns that indicate abuse — unusual message volumes, attempts to bypass safety features, or technical misuse. Between engagements we are not watching, and detecting abuse on your own infrastructure is your responsibility.
• Privacy Respected: We do not routinely read or review the content of conversations between your AI employee and end users. Content review occurs only when there is a credible report of abuse, a court order, or a legal obligation to do so.
• Transparency: If monitoring reveals potential abuse, we will notify you before taking action, except in cases where immediate action is required to prevent harm or comply with legal obligations.

7. Violations

Violations of this Acceptable Use Policy are handled proportionally based on severity and context:

• Warning: For first-time or minor violations, we will issue a written warning explaining the violation and requesting corrective action within a specified timeframe.
• Suspension: For repeated or more serious violations, we may suspend the build or support work we are performing for you, and withdraw our own access to your systems, pending investigation and resolution. Because your AI employee runs on infrastructure you hold, stopping or restricting its use is your responsibility, and you must do so when we notify you of a violation.
• Termination: For severe violations, including illegal activities, persistent non-compliance after warnings, or actions that pose a significant risk to others, we may terminate the engagement immediately and cease all work for you. Termination for cause may affect refund eligibility as described in our Refund Policy.

You may appeal any enforcement action by contacting us within 14 days of notification. Appeals will be reviewed by senior management and a decision communicated within 7 business days.

8. Reporting

If you become aware of any abuse of the Sarudo platform — whether by users of your AI employee, other Sarudo clients, or any other party — we encourage you to report it promptly:

• Email: hello@sarudo.com with the subject line "Abuse Report"

Please include as much detail as possible, including the nature of the abuse, any relevant timestamps, and evidence. All reports are treated confidentially, and we will not retaliate against reporters acting in good faith.

9. Contact

If you have any questions about this Acceptable Use Policy, please contact us at:

• Email: hello@sarudo.com