At Sarudo, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect information when you use our AI Employee platform and related services. By using our services, you agree to the collection and use of information in accordance with this policy.
We collect the following types of information to provide and improve our services:
Business Information
- Company name, industry, and business description
- Business contact details (email addresses, phone numbers, addresses)
- Billing and payment information
- Team member names and roles for authorized users
Knowledge Base Content
- Documents, files, and materials you upload to train your AI employee
- Business processes, FAQs, and operational procedures you provide
- Product or service information, pricing data, and company policies
Conversation Data
- Messages exchanged between your AI employee and end users
- Communication channel metadata (timestamps, platforms, message types)
- Instructions and configurations you provide to the AI employee
Usage Data
- Service usage patterns and interaction frequency
- Feature utilization and performance metrics
- Technical logs, error reports, and system diagnostics
- Browser type, IP address, and device information when accessing our website
We use the information we collect for the following purposes:
- Service Delivery: To provision, configure, and operate your dedicated AI employee, including training it on your knowledge base and processing communications on your behalf.
- Service Improvement: To monitor performance, diagnose issues, and improve the reliability and capabilities of our platform. We do not use your data to train AI models for other clients.
- Support: To provide technical support, respond to inquiries, and assist with troubleshooting and configuration changes.
- Communication: To send service-related notifications, billing information, maintenance alerts, and policy updates.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Data Storage and Security
We take the security of your data seriously and implement robust measures to protect it:
- Dedicated Infrastructure:Each Sarudo client receives a dedicated Linux VPS for their AI employee. Your data is not co-mingled with other clients' data on shared infrastructure.
- Encryption: All data is encrypted in transit using TLS 1.2 or higher. Data at rest is encrypted using industry-standard encryption algorithms.
- Access Controls: Strict access controls limit who within Sarudo can access your infrastructure and data. Access is granted on a need-to-know basis and is logged for audit purposes.
- Regular Backups: Automated daily backups of your data and AI employee configuration ensure recoverability in the event of data loss.
- Monitoring: Continuous infrastructure monitoring detects and alerts on potential security threats and anomalies.
4. Data Sharing
We do not sell your data. We do not share your personal or business information with third parties for marketing or advertising purposes.
We may share data with third parties only in the following limited circumstances:
- Infrastructure Providers: We use third-party cloud hosting and infrastructure providers to run your dedicated VPS. These providers are contractually obligated to maintain the confidentiality and security of your data.
- Integration Partners: When you configure integrations with third-party services (e.g., email providers, messaging platforms, CRM systems), data is shared with those services as necessary to enable the integration. These integrations are under your control and authorization.
- Legal Requirements: We may disclose information if required by law, legal process, or a governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
5. AI Employee Data
Your AI employee processes and generates data as part of its operations. Here is how we handle this data:
- Knowledge Base:The documents, information, and training materials you provide are stored securely on your dedicated infrastructure and used exclusively to power your AI employee's responses and capabilities.
- Conversation History:Conversations between your AI employee and end users are stored on your dedicated infrastructure. These are used to provide context for ongoing conversations and to improve your AI employee's responses.
- Learning and Adaptation:Your AI employee may learn from interactions to improve its performance for your specific use case. This learning is isolated to your instance and is not shared with or applied to other clients' AI employees.
6. Your Rights
You have the following rights regarding your data:
- Access: You may request a copy of the data we hold about you and your business at any time.
- Correction: You may request correction of any inaccurate or incomplete data we hold about you.
- Deletion: You may request deletion of your data, subject to our retention obligations and any legal requirements.
- Data Export: You may request a full export of your knowledge base, conversation history, and AI employee configuration in a commonly used, machine-readable format.
To exercise any of these rights, please contact us at hello@sarudo.com. We will respond to your request within 30 days.
7. Data Retention
We retain your data as follows:
- Active Subscription: All data is retained for the duration of your active subscription to enable ongoing service delivery.
- Post-Cancellation: Upon cancellation of your subscription, we retain your data for 30 days to allow for data export and potential reactivation. After this period, all data is permanently deleted from our systems.
- Immediate Deletion: You may request immediate deletion of your data at any time. Upon receiving such a request, we will delete all data within 14 business days, except for any data we are required to retain by law.
8. Cookies
Website: Our marketing website may use cookies for basic analytics purposes, such as understanding how visitors interact with our site. We do not use tracking cookies or share cookie data with advertisers.
AI Employee Platform: The AI employee interface and communication channels do not use tracking cookies. Necessary session cookies may be used for authentication and security purposes.
You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of our website but will not impact your AI employee's operation.
9. Children's Privacy
Sarudo's services are designed for business use and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a person under 18, we will take steps to delete that information promptly.
10. Changes to Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by sending an email to the address associated with your account at least 30 days before the changes take effect. We encourage you to review this policy periodically.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: