E-commerce & retail
Pre-sale questions arrive on four channels and the slow ones become abandoned carts.
Sarudo Desk · one-time $1,000
They waited three days for an answerthat took forty seconds to write.
Email, chat, WhatsApp and booking in one shared workspace. Nothing waits in a personal inbox.
№ 01The Reality
The enquiry went to the person who was on holiday.
It sat in their inbox for nine days. By the time anyone saw it the customer had bought elsewhere and left a review about how nobody got back to them.
Or the opposite: two people answered the same message with two different answers, and now you are explaining which one is true.
Nobody knows how many enquiries arrived last month, how many got a reply, or how long the average customer waited. Not because nobody cares. Because the information is scattered across five personal inboxes, a website chat widget nobody monitors, and a phone number that goes to voicemail.
You cannot improve a response time you have never measured.
Built for businesses that recognise this
№ 02What You Get
Everything, configured around you
01
One inbox for every channel
Email, website chat and WhatsApp land in the same shared workspace, with full history against each customer.
02
Assignment and ownership
Every conversation has an owner. Nothing sits unclaimed, and nothing gets answered twice by two people.
03
Live chat on your site
A chat widget in your branding, with routing rules and out-of-hours capture so an enquiry at 11pm is still an enquiry.
04
Booking without the phone tag
Customers pick a slot from your real availability. Confirmations and reminders go out automatically.
05
Saved replies for the recurring questions
The forty answers you write every week become one click, written well once instead of hurriedly forty times.
06
Response times you can see
First response time, resolution time and volume by channel, measured, so you can finally manage them.
№ 03What It Is Worth
What a 5-agent team pays today
$9,260
Kept over three years
What you pay today
- $5,100 / year
Support platform, 5 seats at $85/seat/month
- $3,300 / year
Or a mid-tier suite at $55/agent/month
- $600-$960 / year
Scheduling tool, per user
- Usage-based
Per-resolution AI fees on top, on some platforms
Running total
$3,900-$6,000 / year
With Sarudo Desk
$1,000
One-time
Deployed, configured and handed over. No monthly fee to Sarudo.
It clears its cost in roughly three months against the licences, and the enquiry that used to wait nine days gets answered the same morning.
What this costs you over three years, against what you pay now.
| Point in time | Renting | Sarudo Desk |
|---|---|---|
| Today | $0 | $1,000 |
| Year 1 | $3,900 | $1,480 |
| Year 2 | $7,800 | $1,960 |
| Year 3 | $11,700 | $2,440 |
Comparison figures are indicative list prices for widely used commercial alternatives at the team sizes shown, gathered in September 2026. Your own quotes will vary. The point is the shape of the arithmetic, not the decimal place.
№ 04
No ambiguity about what is delivered
1
Set up for you
- Deployed on your server with TLS, backups and monitoring
- Your branding on the chat widget, booking page and email
- Email, website chat and WhatsApp channels connected
- Routing and assignment rules configured to your team
2
Configured to your business
- Booking pages built with real calendar availability
- Automated confirmations and reminders
- A saved-reply library built from your ten most common questions
- Response-time and volume reporting
3
Handed over
- Unlimited agent accounts configured
- Team training plus a recorded walkthrough
- Admin credentials and written handover documentation
№ 05
You are buying an asset, not a tenancy
Software you rent gets more expensive every year, holds your data hostage, and can change its price or its terms without asking you. Software you own does none of those things.
Sarudo Tools · Deed of ownership
Sarudo Desk
- Instance
- Yours
- Server
- Your cloud account
- Database
- Your country, exportable in full
- Seats
- Unlimited
- Licence
- Perpetual
- Consideration
- $1,000 · one-time
- Ongoing to Sarudo
- None
If you never speak to us again, everything keeps running.
Admin credentials, server access and a written handover.
After handover
- No subscription, no retainer, no minimum term, and nothing that auto-renews.
- Support is bought by the hour, when you ask for it, in blocks of 10 hours at $50 an hour.
- Hours you have bought never expire, and unused hours are refundable at any time, for any reason.
It runs on your server
Your cloud account or ours. Either way the machine is yours, the database is yours, and nobody can switch it off from the outside.
It carries your brand
Your name, your logo, your colours, on your domain. Your team and your customers see your company, not a vendor you rent from.
There is no per-seat fee
Add your tenth user or your hundredth. The price does not move. You stop rationing who is allowed to see your own data.
Your data never leaves
Customer records, contracts and financials sit in a database you control, in a country you choose, exportable in full at any time.
You get the keys
Admin credentials, server access and a written handover. The server and the third-party accounts are in your name, so you decide whether the system keeps running, is exported, or is shut down.
One price, not a subscription
You pay once for the build. After that the only ongoing cost is the server itself, typically the price of a couple of coffees a week.
The things people actually ask
Can we keep our existing email addresses?
Yes. Your existing addresses feed into the shared inbox and replies still go out from them. Customers see no change; your team sees everything in one place.
Does WhatsApp work properly?
Yes, through a dedicated number you own. We cover the setup and the practical limits during the build so there are no surprises after handover.
What about after hours?
Out-of-hours messages are captured with an automatic acknowledgement and queued for the morning, so a late enquiry is never simply lost. If you want calls answered as well, that is our A.I. Receptionist.
How many agents can we have?
Unlimited. Part-timers, contractors and the person who only covers holidays all get an account without changing the price.
Answer them first
Tell us where your customer messages arrive today. We will show you what one inbox does to your response time.
One-time $1,000, and you own it outright