E-commerce & retail
Pre-sale questions arrive on four channels and the slow ones become abandoned carts.
Email, chat, WhatsApp and booking in one shared workspace. Nothing waits in a personal inbox.
What this costs you over three years, against what you pay now.
| Point in time | Renting | Sarudo Desk |
|---|---|---|
| Today | $0 | $1,000 |
| Year 1 | $3,900 | $1,480 |
| Year 2 | $7,800 | $1,960 |
| Year 3 | $11,700 | $2,440 |
It sat in their inbox for nine days. By the time anyone saw it the customer had bought elsewhere and left a review about how nobody got back to them.
Or the opposite: two people answered the same message with two different answers, and now you are explaining which one is true.
Nobody knows how many enquiries arrived last month, how many got a reply, or how long the average customer waited. Not because nobody cares. Because the information is scattered across five personal inboxes, a website chat widget nobody monitors, and a phone number that goes to voicemail.
You cannot improve a response time you have never measured.
Email, website chat and WhatsApp land in the same shared workspace, with full history against each customer.
Every conversation has an owner. Nothing sits unclaimed, and nothing gets answered twice by two people.
A chat widget in your branding, with routing rules and out-of-hours capture so an enquiry at 11pm is still an enquiry.
Customers pick a slot from your real availability. Confirmations and reminders go out automatically.
The forty answers you write every week become one click, written well once instead of hurriedly forty times.
First response time, resolution time and volume by channel, measured, so you can finally manage them.
$0
Kept over three years
What you pay today
Support platform, 5 seats at $85/seat/month
Or a mid-tier suite at $55/agent/month
Scheduling tool, per user
Per-resolution AI fees on top, on some platforms
Running total
$3,900-$6,000 / year
With Sarudo Desk
$1,000
One-time
Deployed, configured and handed over. No monthly fee to Sarudo.
It clears its cost in roughly three months against the licences, and the enquiry that used to wait nine days gets answered the same morning.
Comparison figures are indicative list prices for widely used commercial alternatives at the team sizes shown, gathered in September 2026. Your own quotes will vary. The point is the shape of the arithmetic, not the decimal place.
Software you rent gets more expensive every year, holds your data hostage, and can change its price or its terms without asking you. Software you own does none of those things.
Your cloud account or ours. Either way the machine is yours, the database is yours, and nobody can switch it off from the outside.
Your name, your logo, your colours, on your domain. Your team and your customers see your company, not a vendor you rent from.
Add your tenth user or your hundredth. The price does not move. You stop rationing who is allowed to see your own data.
Customer records, contracts and financials sit in a database you control, in a country you choose, exportable in full at any time.
Admin credentials, server access and a written handover. If you never speak to us again, everything keeps running.
You pay once for the build. After that the only ongoing cost is the server itself, typically the price of a couple of coffees a week.
Yes. Your existing addresses feed into the shared inbox and replies still go out from them. Customers see no change; your team sees everything in one place.
Yes, through a dedicated number you own. We cover the setup and the practical limits during the build so there are no surprises after handover.
Out-of-hours messages are captured with an automatic acknowledgement and queued for the morning, so a late enquiry is never simply lost. If you want calls answered as well, that is our A.I. Receptionist.
Unlimited. Part-timers, contractors and the person who only covers holidays all get an account without changing the price.
Tell us where your customer messages arrive today. We will show you what one inbox does to your response time.
One-time $1,000, and you own it outright