Onboarding Process

The fixed core is 32 hours of work at $50/hour — $1,600, paid once. That is an introductory price for the first 100 companies; the list price is $3,000. Those hours buy the core capabilities every instance ships with; the consultation, the server, the knowledge ingestion, the testing, the handover and your first supervised month are not billed as extra hours on top. You are not paying for access to Sarudo; you are paying for the human hours that stand your instance up. No subscription is required to own it: when setup is done the instance is yours. Anything beyond the core is chosen from the rate card and quoted at its own hours, $30/hour — you see the hours and the price for each capability before you pick it. An industry knowledge pack is +20 hours, $600. After handover you buy support in 10-hour blocks at $50/hour, $500 a block, when you want work done and not otherwise. Running costs are separate and always yours: the API, model, and infrastructure bills go to your own accounts at whatever the providers charge, with nothing added on top.

The process begins with a detailed consultation where we learn about your business, your workflows, and your goals. You will fill out an onboarding questionnaire covering your industry, team size, key contacts, communication preferences, and the specific tasks you want your AI employee to handle. We review your existing tools and integrations to plan the technical setup. By the end of this phase, we have a clear picture of what your AI employee needs to do and how it should behave.

During this phase, we provision your dedicated infrastructure and configure all requested integrations. This includes setting up your Telegram bot, connecting your email accounts, configuring phone systems if needed, setting up CRM, connecting payment processors, and any other integrations you require. Each integration is tested individually to ensure reliable connectivity. Your dedicated server is configured with firewall rules, key-based SSH access with no password login, and automated daily backups.

This is where your AI employee learns about your business. We ingest all the documents, contacts, pricing information, and business knowledge you provide. The AI learns your communication style, your preferences for email tone, your standard operating procedures, and your business terminology. We configure custom templates, set up automation workflows, and fine-tune the AI's behavior to match your expectations. This phase involves multiple rounds of testing and refinement.

Your AI employee goes live in supervised mode. During this phase, all actions require your explicit approval, and our team monitors performance closely. You will start giving your AI employee real tasks and we will fine-tune responses based on your feedback. This is the most important phase for calibration — every correction you make helps the AI learn your preferences faster. Most clients find that by the end of this phase, the AI is handling tasks exactly the way they want.

After the supervised launch period, we do a final review and handover. Your AI employee moves to normal operation: routine work runs on its own, and anything with real-world consequences comes to you for approval. You receive documentation on everything that was configured, a reference guide for commands, and the credentials to the server and the provider accounts, which are in your name. This is the end of setup, and the point where the instance is simply yours. No subscription starts here and nothing renews — if you want further work later, you buy a 10-hour support block at $50/hour. We schedule a follow-up check-in two weeks after handover to answer questions and make final adjustments; those hours are part of setup.